# Auto mode confirms every order the cheapest way it can

In Auto mode COD PRO chooses the channel for you. It starts with the lowest-cost channel, email, moves on to WhatsApp and then a voice call only if the customer has not replied, and stops the moment they confirm or cancel. A call moves earlier only in countries where it is cheaper and customers really answer.

- Order of channels: Email first, then WhatsApp, then a voice call
- Stops when: The customer confirms or cancels, on any channel
- Smarter calls: A call moves earlier only where it is cheaper and answered by real people
- Wasted attempts: Credited back to your wallet as a visible ledger line with the reason

## How it works

1. A COD order arrives and Auto mode plans the cheapest route for that customer's country.
2. The first message goes out, usually email. If there is no reply, WhatsApp follows, then an automated call.
3. The moment the customer confirms or cancels, every remaining step is cancelled, so you never pay for messages you do not need.

## Why it saves money

Message prices differ a lot by country and channel. A person choosing channels by habit pays for WhatsApp or a call on every order. Auto mode pays for them only when the cheaper channel did not get an answer, and it records each decision so you can check it.

## What it costs

You pay only for the messages actually sent, at the per-country prices on the [pricing page](/pricing). Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

## FAQ

### What is the cheapest way to confirm COD orders?
Let COD PRO's Auto mode choose. It tries the lowest-cost channel first and only moves to a pricier one when the customer has not replied, so most orders are confirmed for the price of the first message that works.

### Why does Auto mode start with email?
Email is the lowest-cost channel. Many customers confirm there, and every reply saves the cost of a WhatsApp message or a call.

### Will Auto mode call my customer straight away?
Only where a call is both cheaper than WhatsApp in that country and customers there actually answer calls. Everywhere else the call comes last, as a final attempt.

### Can I see why Auto mode chose a channel?
Yes. Each order's timeline shows the step Auto mode took and the reason it recorded at the time.

### Can I still send by hand?
Yes. Switch any message type, or the whole app, to manual mode and choose the channel yourself.

Last updated: 2026-09-26

Canonical: https://codpro.app/features/auto-mode