# Send campaigns when you have news to share

Customer campaigns are for sellers who want to email customers about a newsletter, a win-back message or new arrivals. COD PRO includes email campaigns alongside the operational messages you use to confirm, recover and update orders.

- Channel: Email campaigns
- Campaign types: Newsletters, win-back and new-arrival campaigns
- In the same app: Confirmation, cart recovery and shipment workflows

## How it works

1. Choose the email campaign you want to send.
2. Use it for a newsletter, a win-back message or a new arrival.
3. Keep campaigns and your order workflows in COD PRO.

## When to use it

Use campaigns when you have something useful to tell customers after their order journey, such as a new arrival or a reason to return to your store.

## What it costs

Email, win-back and new-arrival campaigns are free on every plan, with fair use. The messages you send are paid from your wallet at the per-message rate. See the [pricing page](/pricing).

## FAQ

### Can I send a newsletter from COD PRO?
Yes. COD PRO includes email campaigns for newsletters.

### Can I send a win-back campaign to previous customers?
Yes. Win-back campaigns are one of the email campaign types available in COD PRO.

### Can I tell customers about new arrivals?
Yes. You can use a new-arrival email campaign when you have new products to share.

### Are campaigns separate from order confirmation messages?
Yes. Campaigns are email messages for newsletters, win-back and new arrivals. Order confirmation is the operational workflow used when a COD order comes in.

Last updated: 2026-09-26

Canonical: https://codpro.app/features/campaigns