# Let customers know their parcel is moving

Shipment notifications are for sellers who want to keep customers informed after an order ships. COD PRO sends shipment and tracking notifications, so customers can receive an update while their parcel is on its way.

- Update type: Shipment and tracking notifications
- Timing: After an order is sent
- Related workflow: Order confirmation before shipping

## How it works

1. You send the order.
2. COD PRO sends a shipment or tracking notification to the customer.
3. The customer receives an update while the parcel is on its way.

## When to use it

Use it after a confirmed order ships. It is useful when you want customers to know the parcel is moving without asking your team for an update.

## What it costs

Shipment notifications have no separate feature charge. You pay for the messages sent at the prices on the [pricing page](/pricing).

## FAQ

### Can I send a customer a shipment update from COD PRO?
Yes. COD PRO supports shipment notifications so you can tell the customer their parcel has been sent.

### Can I share tracking updates with customers?
Yes. Shipment and tracking notifications are available in COD PRO.

### Should I use shipment notifications after order confirmation?
Yes. Confirmation helps before shipping, while shipment notifications keep the customer informed after the order is sent.

### Why send a shipment notification for COD orders?
It gives the customer an update after they confirm and helps keep the delivery conversation clear while the parcel is moving.

Last updated: 2026-09-26

Canonical: https://codpro.app/features/shipment-notifications