# Confirm COD orders in Brazil before fulfillment

COD PRO helps Brazil Shopify sellers confirm COD orders by WhatsApp, automated voice call where the shopper presses 1, or email. Portuguese customer messages are available, and order hold keeps selected Shopify orders out of fulfillment until confirmation.

- WhatsApp: $0.0918 per message
- Voice call: $0.1265 per minute
- Email: $0.03 per message
- Customer language: Portuguese is available.
- COD button verification: WhatsApp or SMS one-time code

## How sellers in Brazil use COD PRO

Use Portuguese customer messages and send confirmations by WhatsApp, automated voice call, or email. Keep selected Shopify orders on hold until confirmation. The Buy with Cash on Delivery button can verify the phone with a WhatsApp or SMS code before checkout.

## Prices in Brazil

- WhatsApp: $0.0918 per message
- Voice call: $0.1265 per minute
- Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

## Getting started

Install COD PRO from the Shopify App Store, fund the prepaid wallet, select Portuguese, configure the confirmation channels, and turn on order hold where it fits your workflow.

## Cash on delivery in Brazil

Brazilian sellers can describe this payment choice as pagamento na entrega. Portuguese is available for customer messages, so the order-confirmation experience can use the same language as the store. Start by keeping the payment label clear on the product or checkout journey and deciding which COD orders should wait for a confirmation response. The Buy with Cash on Delivery button verifies the phone number before checkout with a WhatsApp or SMS one-time code. SMS is only used for that one-time verification in Shopify, not for confirming the order afterwards.

A practical first setup is Portuguese WhatsApp confirmation and a real Shopify fulfillment hold for selected COD orders. Automated voice call and email are also available. On an automated call, the customer presses 1 to confirm. The hold appears in Shopify, giving the team a clear signal not to fulfill while confirmation is pending. After a confirmed response, the order can continue through the normal Shopify process. COD PRO uses approved senders and templates, so no Twilio account or Meta or WhatsApp Business onboarding is required.

## Couriers and shipment updates

Brazil sellers commonly ship with couriers such as Correios, Jadlog, and Loggi. COD PRO does not integrate with those couriers directly. Continue to book shipments in the service you use and record the carrier and tracking details in the Shopify fulfillment. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

This means a store can use Correios for one parcel and Loggi for another while keeping the same confirmation rules. Confirmation happens before shipment. Tracking becomes available when your team completes the Shopify fulfillment. COD PRO reads that fulfillment data for the shipment notification, so confirm the carrier name and tracking number before the fulfillment is completed. There is no separate courier connection to configure inside COD PRO.

## Example

**With the COD button:** A customer in São Paulo places a R$ 149 pagamento na entrega order, verifies their phone with a WhatsApp or SMS code, and checks out with the matching number. The order arrives already confirmed. The seller ships with Jadlog, adds the tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

**Without the button:** A customer uses normal checkout for the same São Paulo order. COD PRO sends a post-order WhatsApp confirmation in Portuguese, and the order waits on a real Shopify fulfillment hold. The customer confirms, the hold is released, and the seller ships with Jadlog. COD PRO sends the shipment notification from the Shopify fulfillment tracking.

## FAQ

### Can shoppers in Brazil receive COD confirmation in Portuguese?
Yes. Portuguese is one of COD PRO's 13 customer message languages.

### How can a shopper confirm a COD order?
COD PRO can confirm Shopify COD orders by WhatsApp, automated voice call with press 1, or email.

### Can I hold only selected orders?
Yes. You choose the order-hold rules, and matching orders receive a real Shopify fulfillment hold until they are confirmed or you release them.

### Does COD PRO work with Correios or Jadlog tracking?
Yes. COD PRO does not integrate with couriers directly. It sends the shipment notification with tracking details from your Shopify fulfillment.

Last updated: 2026-09-26

Canonical: https://codpro.app/solutions/brazil