# Confirm COD orders in Italy before fulfillment

COD PRO helps Italy Shopify sellers confirm COD orders by WhatsApp, automated voice call where the shopper presses 1, or email. Italian customer messages are available, while Shopify fulfillment holds keep selected orders waiting for a real confirmation.

- WhatsApp: $0.115 per message
- Voice call: $0.1276 per minute
- Email: $0.03 per message
- Customer language: Italian is available.
- COD button verification: WhatsApp or SMS one-time code

## How sellers in Italy use COD PRO

Send Italian WhatsApp messages, automated voice calls, or emails after Shopify COD orders. Use a fulfillment hold for orders that must wait for confirmation. The COD button verifies a phone number by WhatsApp or SMS code before checkout.

## Prices in Italy

- WhatsApp: $0.115 per message
- Voice call: $0.1276 per minute
- Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

## Getting started

Install COD PRO from the Shopify App Store, top up the prepaid wallet, choose Italian and your confirmation channels, then create the rules for orders you want to hold.

## Cash on delivery in Italy

In Italy, cash on delivery is commonly called contrassegno. Italian is available for customer messages, giving sellers a clear way to align confirmation messages with their storefront language. Start by making the contrassegno option clear and choosing which orders should be held for a reply. The Buy with Cash on Delivery button can verify the shopper's phone before checkout using a WhatsApp or SMS one-time code. That code is not a Shopify post-order SMS confirmation.

Italian sellers can begin with WhatsApp confirmation and a real Shopify fulfillment hold for selected orders. Automated voice call and email are available as additional confirmation channels. On the voice call, the buyer presses 1 to confirm. Because the hold is in Shopify, it fits an existing picking and fulfillment process rather than creating a separate queue. Once the customer has confirmed, the hold can be released and the parcel can move forward. COD PRO's approved senders and templates avoid the need for a Twilio account or Meta or WhatsApp Business onboarding.

## Couriers and shipment updates

Italy sellers commonly ship with couriers such as BRT, GLS, SDA, and Poste Italiane. COD PRO does not integrate with any of these couriers directly. Keep booking parcels through your normal carrier workflow and create the Shopify fulfillment with its tracking details. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

The courier choice remains yours. A store can use BRT for one shipment, GLS for another, or Poste Italiane for a different destination without reconfiguring COD PRO. The confirmation process finishes before the parcel is handed over. After your team enters the carrier and tracking number in Shopify, that fulfillment information supplies the shipment notification. Check the data before completing fulfillment so the buyer receives the tracking for the correct parcel.

Keep each contrassegno order visible and actionable for the dispatch team throughout this handoff.

## Example

**With the COD button:** A buyer in Milan orders a €79 contrassegno accessory, verifies their phone with a WhatsApp or SMS code, and checks out with the matching number. The order arrives already confirmed. The seller dispatches with BRT, adds the tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

**Without the button:** A buyer uses normal checkout for the same Milan order. COD PRO sends a post-order WhatsApp confirmation in Italian, and the order waits on a real Shopify fulfillment hold. The buyer confirms, the hold is released, and the seller dispatches with BRT. COD PRO sends the shipment notification from the Shopify fulfillment tracking.

## FAQ

### Can customers in Italy confirm a contrassegno order in Italian?
Yes. Italian is available as one of COD PRO's 13 customer message languages.

### Can COD PRO confirm by email as well as WhatsApp?
Yes. On Shopify, COD PRO can confirm orders by WhatsApp, automated voice call, and email.

### What is an order hold?
It is a real Shopify fulfillment hold that keeps matching orders out of fulfillment until the customer confirms or you take action.

### Does COD PRO work with BRT or Poste Italiane tracking?
Yes. COD PRO does not integrate with couriers directly. It sends the shipment notification with tracking details from your Shopify fulfillment.

Last updated: 2026-09-26

Canonical: https://codpro.app/solutions/italy