# Confirm COD orders in Malaysia before fulfillment

COD PRO helps Malaysia Shopify sellers confirm COD orders after checkout by WhatsApp, automated voice call, or email. Malay and English customer messages are available, and real Shopify fulfillment holds keep selected orders waiting for confirmation.

- Prices: Per message, by country: see your exact prices in the COD PRO app
- Customer languages: Malay and English are available.
- COD button verification: WhatsApp or SMS one-time code before Shopify checkout

## How sellers in Malaysia use COD PRO

Send Malay or English confirmation messages after Shopify COD checkout by WhatsApp, automated voice call, or email. A customer can press 1 to confirm or 2 to cancel during the voice call. Auto mode tries email first, then WhatsApp, then a call, and stops on the first reply. Real Shopify fulfillment holds can keep selected orders waiting for confirmation.

The Buy with Cash on Delivery button can verify a phone before checkout with a WhatsApp or SMS one-time code. That SMS code is only for pre-checkout verification, not Shopify order confirmation.

## Prices

Prices are per message and vary by channel and country. The COD PRO app shows the exact current price before anything is sent. See the [pricing page](/pricing) for more information.

## Getting started

Install COD PRO from the Shopify App Store, fund the prepaid wallet, and choose Malay or English for customer messages. Select your post-order confirmation channels and create rules for orders that should wait on a Shopify fulfillment hold. No Twilio or Meta account is needed.

## Cash on delivery in Malaysia

Cash on delivery is widely called COD in Malaysia. Keep the same clear term across product pages, checkout information, and delivery instructions. Malay and English are both available for COD PRO customer messages.

After checkout, COD PRO can contact the customer through WhatsApp, an automated voice call, or email. On the call, the customer presses 1 to confirm or 2 to cancel. Auto mode begins with the lowest-cost route, email, and moves to WhatsApp and then a call only when needed. It stops as soon as the customer replies.

For an earlier phone check, the Buy with Cash on Delivery button sends a WhatsApp or SMS one-time code before Shopify checkout. The code verifies the shopper's phone. It is separate from post-order confirmation, where SMS is not a supported channel.

## Couriers and shipment updates

Malaysia sellers commonly ship with Pos Laju, J&T Express, Ninja Van, and DHL eCommerce. COD PRO does not integrate directly with these couriers. Use the carrier accounts and booking process that already fit your store.

Create the Shopify fulfillment when the parcel is ready and enter the tracking details there. COD PRO uses the tracking from the Shopify fulfillment for its shipment notification. This lets the store choose a different courier for each parcel without changing the confirmation workflow.

## Example with and without the COD button

**With the COD button:** A shopper in Kuala Lumpur chooses COD, verifies their phone with a WhatsApp or SMS code, and completes Shopify checkout with the matching number. The order arrives confirmed. The seller later adds J&T Express tracking to the Shopify fulfillment, which supplies the shipment notification details.

**Without the COD button:** A shopper completes the normal COD checkout. COD PRO sends a post-order WhatsApp message in Malay, and a real Shopify fulfillment hold keeps the order waiting. After the customer confirms, the hold is released and the seller fulfills the order with their chosen courier and tracking.

## FAQ

### Can customers in Malaysia receive messages in Malay or English?
Yes. Malay and English are both available among COD PRO's 13 customer message languages.

### Can a customer confirm or cancel during the automated call?
Yes. The automated voice call asks the customer to press 1 to confirm or 2 to cancel.

### Does Auto mode send every channel?
No. It tries email, then WhatsApp, then an automated voice call, and stops on the first customer reply.

### Does COD PRO integrate with Pos Laju or J&T Express?
No direct courier integration is required. Add the tracking to the Shopify fulfillment, and COD PRO uses it in the shipment notification.

Last updated: 2026-09-26

Canonical: https://codpro.app/solutions/malaysia