# Confirm COD orders in Morocco before fulfillment

COD PRO helps Morocco Shopify sellers confirm COD orders by WhatsApp, automated voice call where the shopper presses 1, or email. Arabic and French are available for customer messages, and selected orders can stay on a real Shopify fulfillment hold until confirmation.

- WhatsApp: $0.089 per message
- Voice call: $0.8828 per minute
- Email: $0.03 per message
- Customer languages: Arabic and French are available.
- COD button verification: WhatsApp or SMS one-time code

## How sellers in Morocco use COD PRO

Set customer messages in Arabic or French and confirm Shopify COD orders by WhatsApp, automated voice call, or email. Use Shopify fulfillment holds until the shopper confirms. For pre-checkout verification, use the COD button with a WhatsApp or SMS code.

## Prices in Morocco

- WhatsApp: $0.089 per message
- Voice call: $0.8828 per minute
- Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

## Getting started

Install COD PRO from the Shopify App Store, add funds to the prepaid wallet, choose Arabic or French, select your channels, and configure the hold rules you need.

## Cash on delivery in Morocco

In Morocco, sellers can describe COD as الدفع عند الاستلام or, in French, paiement à la livraison. Arabic and French are both available for customer messages, allowing the confirmation language to match the store's customer communication. Start by choosing the label used on the storefront and enabling a confirmation channel that fits the order flow. The Buy with Cash on Delivery button can verify a phone with a WhatsApp or SMS one-time code before Shopify checkout. That SMS is not a post-order confirmation.

Set up WhatsApp confirmation first, then decide which COD orders should receive a real Shopify fulfillment hold. You can add automated voice call and email as needed. A customer confirms the voice call by pressing 1. Holds appear in Shopify and keep selected orders from moving into fulfillment while the store waits for a clear answer. When the customer confirms, the order can continue through the store's usual process. COD PRO uses its approved senders and templates, without a Twilio account or Meta or WhatsApp Business onboarding.

## Couriers and shipment updates

Morocco sellers commonly ship with couriers such as Amana, CTM Messagerie, and Aramex. COD PRO does not integrate with couriers directly. Use the courier workflow your team already has and add the parcel's tracking details to the Shopify fulfillment after it is booked. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

The courier can vary without changing the rest of the workflow. Confirm the order with COD PRO, prepare the parcel, then let Shopify store the carrier and tracking information. COD PRO uses those fulfillment details for the shipment update. Before completing the fulfillment, make sure the tracking number matches the parcel and carrier. This keeps the customer update tied to the actual shipping record rather than to a separate courier connection.

## Example

**With the COD button:** A shopper in Casablanca places a MAD 360 paiement à la livraison order, verifies their number with a WhatsApp or SMS code, and checks out with the matching number. The order arrives already confirmed. The seller ships with Amana, adds the tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

**Without the button:** A shopper uses normal checkout for the same Casablanca order. COD PRO sends a post-order WhatsApp confirmation in French, and the order waits on a real Shopify fulfillment hold. The customer confirms, the hold is released, and the seller ships with Amana. COD PRO sends the shipment notification from the Shopify fulfillment tracking.

## FAQ

### Can shoppers in Morocco receive confirmation in Arabic or French?
Yes. Both Arabic and French are among COD PRO's 13 customer message languages.

### Can a customer confirm by pressing 1?
Yes. The automated voice confirmation call asks the shopper to press 1 to confirm the order.

### Can I hold an order in Shopify until it is confirmed?
Yes. COD PRO places a real Shopify fulfillment hold on orders that match your rules and releases it after confirmation.

### Does COD PRO work with Amana or CTM Messagerie?
Yes. COD PRO does not integrate with couriers directly. It sends the shipment notification with tracking details from your Shopify fulfillment.

Last updated: 2026-09-26

Canonical: https://codpro.app/solutions/morocco