Refund Policy
How credits, refunds and cancellations work for the COD PRO wallet and the Enterprise plan.
COD PRO is free to install. You pay per message from a prepaid wallet, and the Enterprise plan is optional. This policy explains when money comes back to you. Effective date: 26 September 2026.
1. Failed messages are credited back automatically
If a WhatsApp message or SMS fails to deliver (the carrier reports it as failed), its cost goes back into your wallet automatically. You can see each credit in your wallet ledger. You do not need to ask.
2. Charges made in error
If you were charged twice, charged for something you did not send, or charged because of a fault on our side, contact us within 30 days of the charge. We will check it against your ledger. When we confirm the error, we return the amount to your wallet, or refund it through Shopify where Shopify billing allows it.
3. Messages that were delivered
Messages, codes and call minutes that were delivered are not refundable. The carrier, WhatsApp or email provider has already charged for them. This applies even if the customer did not reply or the order was later cancelled. A call that reaches voicemail counts as delivered, because the carrier bills it.
4. Unused wallet balance
Your prepaid balance stays on your account. If you uninstall, we keep the balance on record and it is available again if you reinstall. If you are leaving COD PRO for good and want unused paid credit back, contact us and we will review your request. Free trial or promotional credit has no cash value.
5. Enterprise plan
The Enterprise plan ($20 a month) starts with a 3-day free trial. You can cancel at any time from the app or by uninstalling, and you will not be charged for the next period. Shopify bills subscriptions in advance, so the current period is not refunded, except where section 2 applies.
6. How to ask
Email info@codpro.app or message us on WhatsApp at +1 813‑320‑9953. Include your store's .myshopify.com address and the charge in question. We answer every request.
This policy does not limit any rights you have under the consumer laws of your country.
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