Everything that happens between "order placed" and "parcel shipped"
COD PRO talks to your customer on the channel they actually answer, holds the orders that need a yes, and keeps them informed until delivery.
- Shopify COD Form with OTP Verification A Cash on Delivery button that offers a phone or email code before Shopify checkout and still accepts an order if code delivery fails.
- COD order confirmation Confirm every COD order with the customer by WhatsApp, automated voice call or email before your team packs the parcel.
- Auto mode: COD confirmation at the lowest cost COD PRO's Auto mode tries the cheapest channel first and stops the moment the customer replies, so you pay as little as possible per confirmed order.
- Order hold for unconfirmed COD orders COD PRO puts a real Shopify fulfillment hold on risky or unconfirmed COD orders and releases it the moment the customer confirms.
- Order timeline and customer history for COD See every message COD PRO sent for an order, on which channel and when, whether it was delivered, and how the customer replied, plus their full history.
- Manual mode, manual sending and one-click pause Run COD PRO automatically, per message type, or fully manual. Send confirmations by hand, act on many orders at once, or pause it in one click.
- Prepaid wallet with a full usage ledger A prepaid COD PRO wallet with a searchable, line-by-line usage history. Failed messages are credited back and low balance triggers a warning.
- Address risk checks Find risky COD addresses and ask customers to correct details before an order is prepared for shipping.
- Abandoned-cart recovery Send recovery messages to shoppers who leave before completing their order in your Shopify store.
- Shipment notifications Keep customers informed with shipment and tracking notifications after you send their order.
- Customer campaigns Send email campaigns for newsletters, win-back messages and new arrivals from the same app as COD workflows.
- Built-in AI assistant Ask COD PRO's built-in AI assistant how to set things up, what happened to an order, or what a setting does, right inside the app.
- Customer messages in 13 languages Send COD customer messages in 13 languages, from English and Arabic to Polish, Czech and more.