Confirm COD orders in Pakistan before shipping

How sellers in Pakistan use COD PRO

Turn on WhatsApp, automated voice call, or email confirmation for Shopify COD orders. A shopper can press 1 during a voice call to confirm. Use order hold for orders you want kept out of fulfillment until the customer replies. English is available for customer messages; Urdu is not among the message languages yet.

Prices in Pakistan

• WhatsApp: $0.095 per message
• Voice call: $0.2475 per minute
• Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

Getting started

Install COD PRO from the Shopify App Store, add prepaid wallet credit, choose your confirmation channels, and set any order-hold rules. Add the Buy with Cash on Delivery button if you want WhatsApp or SMS code verification before checkout.

Cash on delivery in Pakistan

Pakistan sellers commonly call this payment choice COD or cash on delivery. Start with the wording your storefront already uses, then make the next steps clear to the buyer: verify the phone at the Buy with Cash on Delivery button, place the order, and confirm it when COD PRO contacts them. English is available for customer messages. Urdu is not currently one of the 13 customer languages, so do not promise an Urdu confirmation flow. The button’s WhatsApp or SMS one-time code is a pre-checkout phone check. It is not a post-order SMS confirmation.

For a practical first setup, enable WhatsApp confirmation and decide which COD orders should receive a real Shopify fulfillment hold. Add an automated voice call or email where it suits your process. A customer can press 1 on the voice call to confirm. This gives the fulfillment team one place to check: Shopify. A held order stays out of fulfillment until it is confirmed or you release it. You do not need a Twilio account or Meta or WhatsApp Business onboarding to use COD PRO’s approved senders and templates.

Couriers and shipment updates

Pakistan sellers commonly ship with couriers such as TCS, Leopards, PostEx, Trax, and M&P. COD PRO does not integrate with any of those couriers directly. Keep using the courier account, booking process, and delivery workflow that fit your store. When you create the Shopify fulfillment, enter the tracking details there. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

That separation is useful for a team using more than one carrier. A Karachi order can go with one service and a Lahore order with another without changing the confirmation process. Confirm first, fulfill in Shopify once the order is ready, then let the Shopify fulfillment supply the tracking details for the shipment update. Check the tracking number and carrier details before marking the fulfillment complete, because that is what the customer receives.

Example

With the COD button: A shopper in Lahore orders a PKR 4,500 jacket, verifies their phone with a WhatsApp or SMS code, and checks out with the same phone number. The order arrives already confirmed. The seller ships with Leopards, adds the Leopards tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

Without the button: A shopper uses normal checkout for the same Lahore order. COD PRO sends a post-order WhatsApp confirmation in English, and the order waits on a real Shopify fulfillment hold. The customer confirms, the hold is released, and the seller ships with Leopards. COD PRO sends the shipment notification from the Shopify fulfillment tracking.