Confirm COD orders in the UAE before fulfillment

How sellers in UAE use COD PRO

Choose WhatsApp, automated voice call, and email confirmation for Shopify COD orders. Arabic customer messages are available. Hold selected orders in Shopify until the customer confirms, or use a WhatsApp or SMS one-time code at the Buy with Cash on Delivery button before checkout.

Prices in UAE

• WhatsApp: $0.1007 per message
• Voice call: $0.3795 per minute
• Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

Getting started

Install COD PRO from the Shopify App Store, add wallet credit, select Arabic where needed, and configure channels and hold rules. Add the COD button for pre-checkout phone verification.

Cash on delivery in the UAE

In the UAE, cash on delivery is commonly described as الدفع عند الاستلام. Arabic is available for customer messages, alongside English when that better matches the customer. Start by making the COD label clear on your storefront and choosing which orders should wait for a response. The Buy with Cash on Delivery button can verify the phone before checkout by sending a one-time code through WhatsApp or SMS. This is a phone-verification step, not an SMS order-confirmation channel.

For the first live workflow, enable Arabic or English WhatsApp confirmation and add a real Shopify fulfillment hold to the COD orders that need confirmation. Automated voice call and email are also available on Shopify. During the call, the customer presses 1 to confirm. The confirmed order then returns to your normal Shopify fulfillment process. COD PRO provides the approved senders and templates, so no Twilio account, Meta account, or WhatsApp Business onboarding is required.

Couriers and shipment updates

UAE sellers commonly ship with couriers such as Aramex, Emirates Post, and DHL. COD PRO does not integrate with those couriers directly. Use the courier account and service level your store normally uses, then add the tracking details when you create the Shopify fulfillment. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

This keeps the operational ownership clear. COD PRO handles the confirmation and sends the later shipment notification from Shopify. Your team or fulfillment partner handles the parcel booking. If an order goes by Emirates Post today and DHL tomorrow, the order-confirmation rules do not need to change. Check that the tracking number is attached to the correct Shopify fulfillment before it is completed, because that record is the source for the customer’s tracking update.

Example

With the COD button: A customer in Dubai orders a AED 189 skincare set with الدفع عند الاستلام, verifies their number with a WhatsApp or SMS code, and checks out with the matching phone number. The order arrives already confirmed. The seller ships with Aramex, adds the tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

Without the button: A customer uses normal checkout for the same Dubai order. COD PRO sends a post-order WhatsApp confirmation in Arabic, and the order waits on a real Shopify fulfillment hold. The customer confirms, the hold is released, and the seller ships with Aramex. COD PRO sends the shipment notification from the Shopify fulfillment tracking.