Hold the order until the customer says yes
Order hold places a real Shopify fulfillment hold on the orders you choose, so nobody packs or ships them yet. The moment the customer confirms by WhatsApp, call or email, COD PRO releases the hold and the order flows on as normal.
- What it uses
- Shopify's own fulfillment hold, visible in your Shopify admin
- Hold rules
- Country, time of day, weak address, phone-only or email-only orders
- Released by
- The customer's confirmation on any channel
- Manual control
- Hold or release any order from the COD PRO orders list
How it works
- A COD order arrives and matches one of your hold rules.
- COD PRO places a Shopify fulfillment hold on it and sends the customer a confirmation message.
- The customer confirms, and the hold is released automatically. If they cancel, the order is cancelled instead.
When to use it
Use order hold when a returned parcel costs you more than a short wait: first-time customers, far-away cities, late-night orders, or addresses that look incomplete. Confirmed orders ship the same day; the rest never leave your shelf.
What it costs
Order hold itself has no extra charge. You pay only for the confirmation messages it sends, at the per-country prices on the pricing page.
Questions sellers ask
Does order hold stop my staff from shipping an unconfirmed order?
Yes. It uses Shopify's own fulfillment hold, so the order shows as on hold in your Shopify admin and in fulfillment apps until it is released.
What happens when the customer confirms?
COD PRO releases the hold automatically as soon as the confirmation arrives, whether it came by WhatsApp, voice call or email.
Which orders get held?
The ones that match the rules you switch on, such as orders from certain countries, orders placed at certain hours, orders with a weak address, or orders with only a phone number or only an email.
Can I hold or release an order by hand?
Yes. The COD PRO orders list shows every held order with the rule that matched, and you can hold or release any order yourself.
Do I have to turn it on?
Yes. Order hold is off until you enable it and approve the extra Shopify permission it needs to manage fulfillment holds.
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