Speak to customers in their language
Multi-language messaging is for COD sellers serving customers in more than one language. COD PRO supports customer messages in 13 languages, so your confirmation and order updates can match the language your customer understands.
- Customer languages
- 13 languages
- Languages
- English, French, German, Spanish, Italian, Malay, Arabic, Portuguese, Romanian, Hungarian, Greek, Polish and Czech
- Used for
- Customer confirmation and order messages
How it works
- Choose the customer language that suits the order.
- COD PRO uses that language for your customer message.
- The customer can receive confirmation and order updates in a familiar language.
When to use it
Use it when your store serves customers who do not all speak the same language. It is especially useful when a clear confirmation reply matters before shipping a COD parcel.
What it costs
Language support has no separate feature charge. Message costs vary by country and channel on the pricing page.
Questions sellers ask
Which customer languages can COD PRO use?
COD PRO supports English, French, German, Spanish, Italian, Malay, Arabic, Portuguese, Romanian, Hungarian, Greek, Polish and Czech for customer messages.
Can I send COD confirmation messages in Arabic?
Yes. Arabic is one of the 13 customer languages supported by COD PRO.
Can I use different languages for customers in different countries?
COD PRO supports 13 customer languages, so you can use the language that suits the customer you are contacting.
Is Chinese available for customer messages?
Customer messages support the 13 listed languages. Chinese is an additional dashboard language, not one of the 13 customer-message languages.
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