Confirm za pobraniem orders in Poland before fulfillment

How sellers in Poland use COD PRO

Confirm Shopify za pobraniem orders after checkout through WhatsApp, an automated voice call, or email. Polish customer messages are available. A customer can press 1 to confirm or 2 to cancel during the call. Real Shopify fulfillment holds keep selected orders waiting for a response.

Auto mode tries the lowest-cost route first: email, then WhatsApp, then a call. It stops on the first reply. The Buy with Cash on Delivery button is a separate pre-checkout option that verifies a phone number with a WhatsApp or SMS one-time code.

Prices

Prices are per message and vary by channel and country. The COD PRO app shows the exact current price before anything is sent. See the pricing page for more information.

Getting started

Install COD PRO from the Shopify App Store, top up the prepaid wallet, select Polish, and choose the channels for post-order confirmation. Add rules for any za pobraniem orders that should receive a Shopify fulfillment hold. You do not need a Twilio or Meta account.

Cash on delivery in Poland

In Poland, cash on delivery is commonly called za pobraniem. Use that wording wherever shoppers choose or review the payment method. Polish is available for COD PRO messages, so the confirmation can match the language used by the store.

COD PRO contacts the customer after Shopify checkout by WhatsApp, automated voice call, or email. Auto mode can try email first, then WhatsApp, then a call, and stops when the customer replies. If a selected order needs to wait, a real Shopify fulfillment hold keeps it out of fulfillment until confirmation.

The Buy with Cash on Delivery button works before Shopify checkout. It sends a one-time code through WhatsApp or SMS to verify the shopper’s phone. That SMS code is not a post-order Shopify confirmation.

Couriers and shipment updates

Polish sellers commonly use InPost, DPD, DHL, and GLS. COD PRO does not connect directly to any courier. Keep booking parcels through the service that fits the order, then enter the carrier and tracking details in the Shopify fulfillment.

COD PRO uses the tracking from the Shopify fulfillment when it sends the shipment notification. A store can use InPost for one parcel and DPD, DHL, or GLS for another without changing the confirmation setup. Verify the tracking details in Shopify before completing fulfillment.

Example

With the COD button: A shopper in Warsaw chooses za pobraniem, verifies their phone with a WhatsApp or SMS code, and continues to Shopify checkout with the matching number. The seller sends the parcel with InPost, adds its tracking to the Shopify fulfillment, and COD PRO uses that tracking for the shipment notification.

Without the button: A shopper completes normal checkout for the same order. COD PRO sends a post-order WhatsApp confirmation in Polish, while a real Shopify fulfillment hold keeps the order waiting. After the customer confirms, the hold is released and the seller fulfills the parcel with tracking recorded in Shopify.