Check the address before it becomes a return
Address risk checks are for COD sellers who want to spot an address that may cause a delivery problem and ask the customer to correct it. COD PRO uses AI address risk detection and can send an address-correction request to the customer.
- Risk check
- AI address risk detection
- Customer action
- Address-correction requests sent to the customer
- Best paired with
- Order hold for risky or unconfirmed orders
How it works
- COD PRO checks the address risk on an order.
- If the address needs attention, it can ask the customer to correct the details.
- You can keep the order on hold while you wait for a clear answer.
When to use it
Use it when incomplete or unclear addresses create delivery work for your team. It is a good fit for stores that want to resolve a problem before the parcel leaves the shelf.
What it costs
AI address risk detection is free on every plan, with fair use. Correction requests sent to customers are charged per message by country and channel, see the pricing page.
Questions sellers ask
Can COD PRO find an address that looks risky?
Yes. COD PRO includes AI address risk detection to help identify addresses that may need attention before you prepare the order.
Can I ask a customer to fix their delivery address?
Yes. COD PRO can send the customer an address-correction request when an address needs clarification or correction.
Should I hold an order with a weak address?
You can pair address risk checks with order hold, so a risky order waits until the customer confirms or corrects the details.
Is address risk useful for COD orders only?
It is especially useful for COD sellers because an address problem can turn into a parcel that is hard to deliver or comes back to you.
Last updated