A checklist for stopping fake COD orders
Use this checklist to make each COD order prove it has a reachable customer before fulfillment. COD PRO can verify a phone by WhatsApp or SMS code before checkout, confirm Shopify orders by WhatsApp, voice call, or email, and hold selected orders in Shopify.
- Phone verification
- WhatsApp or SMS one-time code before checkout
- Confirmation
- WhatsApp, automated voice call, and email on Shopify
- Order hold
- Real Shopify fulfillment hold for matching orders
Before checkout
- Add the Buy with Cash on Delivery button under Add to cart.
- Turn on WhatsApp or SMS one-time-code verification.
- Check that shoppers reach your usual Shopify checkout after verification.
After an order arrives without matching verification
- Select WhatsApp, automated voice call, or email confirmation.
- For voice calls, make sure the message asks the customer to press 1 to confirm.
- Choose automatic or manual mode for the message type.
- Use a customer message language that COD PRO supports.
Before fulfillment
- Create rules for orders that need a real Shopify fulfillment hold.
- Confirm that staff can see a held order in Shopify before they fulfill it.
- Release held orders after confirmation, or take the appropriate manual action.
Keep the setup ready
- Add credit to the prepaid wallet.
- Review country and channel rates in Pricing inside the app.
- You do not need to connect a Twilio account or complete Meta or WhatsApp Business onboarding.
Questions sellers ask
Does a one-time code confirm the Shopify order too?
A verified number at the Buy with Cash on Delivery button means the resulting order is confirmed immediately when placed. Other orders follow your normal confirmation flow.
Can I use SMS to confirm Shopify orders after they are placed?
No. Shopify order confirmation uses WhatsApp, automated voice call, and email. SMS is the code channel at the COD button.
What happens when a customer confirms a held order?
COD PRO can release the real Shopify fulfillment hold automatically so the order can continue through fulfillment.
Can I manage held orders myself?
Yes. COD PRO lets you hold or release an order from its orders list.
Last updated