Confirm COD orders in India before fulfillment

How sellers in India use COD PRO

Send Shopify COD confirmations by WhatsApp, automated voice call, or email. A confirmed order can move forward, while an unconfirmed or risky order can stay on a real Shopify fulfillment hold. English is available for customer messages; Hindi is not among the message languages yet.

Prices in India

• WhatsApp: $0.0864 per message
• Voice call: $0.1499 per minute
• Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

Getting started

Install COD PRO from the Shopify App Store, fund the prepaid wallet, select your channels, and choose when to apply order hold. Add the COD button when you want a WhatsApp or SMS code before checkout.

Cash on delivery in India

In India, sellers usually use COD or cash on delivery as the payment label. Begin by keeping that familiar label on the storefront and deciding which orders need an answer before the team prepares them. English is available for customer messages. Hindi is not among COD PRO’s 13 customer languages, so set customer expectations accurately. The Buy with Cash on Delivery button can verify the shopper’s phone with a WhatsApp or SMS one-time code before checkout. That code is the only SMS step in the Shopify flow; it is not an after-order SMS confirmation.

A useful first configuration is WhatsApp confirmation plus a Shopify fulfillment hold for the COD orders you want reviewed. You can also use an automated voice call, where the shopper presses 1 to confirm, or email. The hold is real Shopify fulfillment state, not a separate list to maintain. Once the customer confirms, the order can move forward through your normal Shopify process. COD PRO supplies approved senders and templates, so there is no Twilio account or Meta onboarding to add to the launch checklist.

Couriers and shipment updates

India sellers commonly ship with couriers such as Delhivery, Blue Dart, DTDC, and Ecom Express, and through aggregators like Shiprocket. COD PRO does not connect to those couriers directly. Continue to create shipments in the service or aggregator you use, then record the fulfillment and tracking details in Shopify. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

This lets the confirmation workflow stay the same even when your dispatch team chooses a different service for a particular destination. The order is confirmed before shipment, and the tracking message follows after Shopify has the fulfillment data. Make the carrier and tracking number complete in Shopify before sending, since COD PRO uses that fulfillment record rather than a direct courier feed. It is a simple handoff that keeps order confirmation separate from courier selection.

Example

With the COD button: A customer in Bengaluru orders a INR 1,299 phone case, verifies their number with a WhatsApp or SMS code, and checks out with the matching phone number. The order arrives already confirmed. The seller ships with Delhivery and adds its tracking to the Shopify fulfillment. COD PRO sends the shipment notification from that tracking.

Without the button: A customer uses normal checkout for the same Bengaluru order. COD PRO sends a post-order WhatsApp confirmation in English, and the order waits on a real Shopify fulfillment hold. After confirmation, the hold is released. The seller ships with Delhivery, and COD PRO sends the shipment notification from the Shopify fulfillment tracking.