Confirm COD orders in Portugal before fulfillment

How sellers in Portugal use COD PRO

Use Portuguese customer messages to confirm Shopify COD orders by WhatsApp, automated voice call, or email. Apply real Shopify fulfillment holds to orders that need confirmation first. The COD button can verify a phone by WhatsApp or SMS code before checkout.

Prices in Portugal

• WhatsApp: $0.1021 per message
• Voice call: $0.575 per minute
• Email: $0.03 per message

Rates follow carrier and WhatsApp prices; check Pricing inside the COD PRO app for the latest rate.

Getting started

Install COD PRO from the Shopify App Store, add prepaid wallet credit, select Portuguese and your channels, then configure the confirmation and hold rules for your store.

Cash on delivery in Portugal

In Portugal, sellers may call cash on delivery pagamento à cobrança or contra reembolso. Portuguese is available for customer messages, so you can keep the order conversation consistent with your shop. Begin by deciding which label appears on the storefront and which COD orders should wait for a response. The Buy with Cash on Delivery button can verify the phone before checkout with a WhatsApp or SMS one-time code. In Shopify, SMS is limited to that code verification and is not an after-order confirmation channel.

Start with Portuguese WhatsApp confirmation and a real Shopify fulfillment hold for the orders you want checked before dispatch. You may add automated voice call or email based on your workflow. The customer confirms an automated voice call by pressing 1. Holds are Shopify fulfillment holds, so the order remains visible in the place your team already manages orders. On confirmation, it can return to the usual packing process. COD PRO provides approved senders and templates, with no Twilio account or Meta or WhatsApp Business onboarding required.

Couriers and shipment updates

Portugal sellers commonly ship with couriers such as CTT, DPD, and GLS. COD PRO does not integrate with couriers directly. Use the carrier and booking method that your team prefers, and add the tracking information when creating the Shopify fulfillment. COD PRO sends the shipment notification with the tracking from your Shopify fulfillment, whichever courier you use.

This lets confirmation settings remain stable even if the shipping carrier changes from one parcel to another. COD PRO confirms the order, while the Shopify fulfillment records the dispatch details. Once the fulfillment includes the carrier and tracking number, COD PRO can send the shipment update from those data. Before completing fulfillment, verify that the information belongs to the right order. No direct CTT, DPD, or GLS connection is needed in COD PRO.

Example

With the COD button: A shopper in Porto orders a €54 pagamento à cobrança item, verifies their number with a WhatsApp or SMS code, and checks out with the matching number. The order arrives already confirmed. The seller ships with CTT, adds the tracking to the Shopify fulfillment, and COD PRO sends the shipment notification from that tracking.

Without the button: A shopper uses normal checkout for the same Porto order. COD PRO sends a post-order WhatsApp confirmation in Portuguese, and the order waits on a real Shopify fulfillment hold. The customer confirms, the hold is released, and the seller ships with CTT. COD PRO sends the shipment notification from the Shopify fulfillment tracking.