See exactly what happened with every order
COD PRO keeps a clear history for each order and each customer. You see which message went out, on which channel and when, whether it was delivered or failed, and what the customer did. A customer's profile shows their earlier orders and confirmations, and the activity feed shows what is happening across your store.
- Per order
- Every attempt with channel, time, delivery result and the customer's reply
- Per customer
- Order and contact history across all their orders
- Store-wide
- A live activity feed of confirmations, cancellations and sends
- Failed sends
- Flagged, with a one-click way to send again manually
What you can see
- Attempt history on every order: each message, the channel, when it went out, delivered or failed, and the reply.
- Customer profile: the person’s orders and verification record over time.
- Activity: recent confirmations, cancellations and sends across the store, each opening the order it belongs to.
- Flagged failures: orders whose automatic send failed, ready for a manual resend.
Why it matters
When a courier or a customer disputes an order, you have the record. When a number never answers, you see it before the parcel leaves. And when you want to know if confirmation is working, the answer is on the screen, not in a spreadsheet.
What it costs
The timeline and history are included. You only pay for the messages you send, see the pricing page.
Questions sellers ask
Can I see when a confirmation was sent and on which channel?
Yes. Each order's attempt history lists every message with its channel, time and delivery result, and the customer's reply.
Can I see a customer's earlier COD orders?
Yes. The customer profile shows their order and contact history, so you can spot repeat buyers and repeat cancellers.
What happens when a message fails to deliver?
The order is flagged so you can act on it, you can resend on another channel by hand, and failed messages are credited back to your wallet.
Can my own AI agent read this history?
Yes. With an Agent API key and the read orders scope, your agent can read an order's messages and recent events.
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