Reduce returned COD orders with a confirmation workflow

Start before checkout

Add the Buy with Cash on Delivery button to a Shopify product page. The shopper verifies their phone by WhatsApp or SMS code, then continues to the normal Shopify checkout with their details filled in. This is useful when you want to filter out unreachable numbers before an order exists.

When the checkout phone matches the verified number, the resulting order arrives already confirmed. It does not receive a second post-order confirmation or fulfillment hold.

Confirm orders that still need a response

For orders that arrive without matching pre-checkout verification, send a confirmation through WhatsApp, automated voice call, or email. A voice call asks the shopper to press 1 to confirm. Choose automatic or manual mode for each message type.

Keep fulfillment waiting when it matters

Set order-hold rules for unconfirmed or risky orders. COD PRO uses a real Shopify fulfillment hold, not a separate status. When the customer confirms, it can release the hold so the order follows your normal fulfillment path.

Review the workflow

Check that the correct channels are on, that your prepaid wallet has credit, and that staff know held orders need confirmation before fulfillment. Rates depend on the customer country and channel, so review Pricing inside the app for current rates.